Turn anonymous visitors into customers who actually reply
AI agents that hold real conversations with shoppers on WhatsApp, SMS, and on-site chat. Pre-purchase questions, cart recovery, post-purchase support, repeat orders. One conversation, owned by you, not the platform.
Marketing automation is a one-way megaphone
Most D2C brands collect huge volumes of email and SMS opt-ins, then blast everyone the same flow. Klaviyo sends the 10% off code. Postscript sends the cart abandonment text. Open rates fall every quarter. Reply rates are basically zero.
The customer who almost bought your £89 product had a question about returns. The shopper who bounced from your size guide needed to know if you carry petite. The one who DM'd your Instagram at 11pm wanted to upgrade to next-day shipping. None of them got a real reply. All of them went to a competitor.
Marketing automation tools were not built for conversation. AI agents are.
Conversational AI agents for the full customer lifecycle
We build agents that own the customer-facing side of your funnel - pre-purchase, cart recovery, post-purchase, and re-engagement. They live where your customers already are, integrate with your store and your existing email and SMS stack, and act like the best support rep you ever hired.
Pre-purchase questions answered in seconds
Sizing, shipping speed, return policies, ingredients, material care, compatibility - the agent knows your catalog and policies, with citations to your own help docs so answers stay current as you update them.
Cart recovery that actually converses
When someone abandons checkout, the agent texts them and asks what stopped them. Usually it is a fixable question, not a price objection. Discount codes go out only when they will actually convert.
Post-purchase, automated
Order confirmation, shipping updates, delivery photos via Shopify Flow or your courier API, a thoughtful day-7 check-in, and day-60 repeat order prompts. The customer feels looked after, not marketed at.
WhatsApp, SMS, on-site chat - one conversation
WhatsApp Business API for India and EMEA, SMS via Twilio or your existing Klaviyo SMS, on-site chat widget for desktop visitors. The customer sees one conversation across channels. So do you.
Deep store integration
Shopify, WooCommerce, BigCommerce, Magento, custom carts. Pulls product data, cart state, order history, and customer LTV in real time. Pushes events back into Klaviyo, Postscript, customer.io so the rest of your stack sees what happened.
Multi-language by default
Hindi, Tamil, Marathi, Spanish, French, German, Arabic. Customers reply in their preferred language. Your team reads everything in English. No copy-paste into Google Translate.
Reports your CMO will actually read
Reply rates per flow, revenue attributed per conversation, top customer questions by week. Plain English summaries delivered to Slack on Monday morning. Not a 14-tab dashboard nobody opens.
Built on your existing stack, not a new one
Four steps. Built to move fast.
Scope
30-min intro, then a written 1-page scope you can say yes/no to.
Design
Lo-fi to hi-fi design in days, not weeks. You see real screens fast.
Build
Hand-picked team builds in tight loops with daily updates.
Ship
Production deployment + handoff doc + 2-week support window.
Things you are probably wondering
How is this different from a chatbot widget like Tidio or Gorgias automation?
Widgets are scripted decision trees with limited free-text understanding. AI agents hold actual conversations using large language models, learn from your help docs and product catalog, and integrate deeply with your store. A shopper can ask "do you have this in petite for a wedding next week, and can you ship to Glasgow by Friday?" and get a real answer with the product link.
Do we replace Klaviyo or Postscript?
No, we complement them. Klaviyo and Postscript are excellent at broadcast campaigns and scheduled flows. The AI agent owns the conversational replies - the part those tools cannot handle. They sit side by side and share events with each other.
Will it work for our Shopify store?
Yes. We pull product data, cart state, and customer history from the Shopify Admin API, and push activity back so it shows up in customer records. We also support headless Shopify Hydrogen, Shopify Plus, and Liquid storefronts.
Can it handle our peak season volume - Black Friday, Diwali, end-of-season?
Yes. The agents run on AWS ECS with horizontal autoscaling and a queue-based architecture, so peak volume just means more containers running, not customers waiting. We load-test before any peak event you tell us about.
What does it cost to run, ongoing?
Per-conversation costs are typically $0.005 to $0.05 depending on length and which model is used. Most clients see strong ROI within the first 60 days because the agent recovers carts and books reorders that marketing automation could not.
What is the implementation timeline?
3 to 5 weeks for a first version covering pre-purchase and cart recovery. Adding post-purchase and re-engagement usually takes another 2 to 3 weeks. We ship in tight loops with you reviewing every conversation pattern before it goes live.
Do you handle WhatsApp Business API verification?
Yes. Meta verification, template submission, sender ID provisioning, and 24-hour session window logic - all handled by us.
Want to see what your e-commerce agent could do?
Book a 30-minute call. Bring your Shopify URL and your current cart recovery flow. We will tell you what we would change and what we would build.